Privacy Statement

    WEBSITE PRIVACY STATEMENT

    INTRODUCTION  

    Regulatory and Quality Solutions LLC and its affiliate and subsidiary companies (collectively referred to as “R&Q”, “we”, “us” or “our” in this Privacy Statement) respect your privacy and are committed to protecting your personal data. This Privacy Statement will inform you as to how we look after the personal data we collect when you visit or use our website (regardless of where you visit it from) or which we otherwise receive and collect from you in the course of our operations and customer services, and to tell you about your privacy rights and how the law protects you.

    It is important that you read this Privacy Statement together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Statement supplements other such notices and is not intended to override them.

    We may update this Privacy Statement from time to time, and we reserve the right to do so to comply with applicable data protection laws. We encourage you to review this page periodically. If we make material changes to the way that we collect, use or share personal data that you have provided, we will post the revised Privacy Statement on our website.

    IMPORTANT INFORMATION AND WHO WE ARE  

    DATA CONTROLLER  

    [Regulatory and Quality Solutions LLC of 2790 Mosside Blvd #800 Monroeville is the data controller and responsible for your personal data.]

    OR

    [R&Q is made up of different legal entities, details of which can be found here: [LINK]. This Privacy Statement is issued on behalf of the R&Q Group so when we mention ”R&Q”, “we”, “us” or “our” in this Privacy Statement, we are referring to the relevant company in the R&Q Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Regulatory and Quality Solutions LLC is the controller in respect of this website.]

    CONTACT DETAILS

    We have appointed a data compliance manager who is responsible for overseeing questions in relation to this Privacy Statement. If you have any questions about this Privacy Statement, including any requests to exercise your legal rights, please contact the data compliance manager using the details set out below.

    If you have any questions about this Privacy Statement or our privacy practices, please contact our data compliance manager in the following ways:

    Full name of legal entity: Julie Wnek

    Email address: jwnek@rqteam.com

    Postal address: 2790 Mosside Blvd #800 Monroeville, PA

    Telephone number: (877) 652-0830

    You may have the right to make a complaint to the relevant data protection supervisory authority in the European jurisdiction in which you are located - http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080. We would, however, appreciate the chance to deal with your concerns before you approach the relevant supervisory authority so please contact us in the first instance.

    CHANGES TO THE PRIVACY STATEMENT AND YOUR DUTY TO INFORM US OF CHANGES  

    We keep this Privacy Statement under regular review.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    THIRD-PARTY LINKS  

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Statement of every website you visit.

    WHAT DATA DO WE COLLECT ABOUT YOU?

    We may collect, use, store and transfer different kinds of personal data about you. The type of personal data we collect will depend on our relationship with you (e.g., whether you are a customer or customer’s representative, a prospective customer, job candidate, supplier, or visitor to our website) and the purpose for which the data is required.

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    Further information

    Types of data collected

    1. Existing customer or representative of a customer

    As an existing customer of ours, or as a representative of an existing customer, the information we collect from you may include the following:

    • contact details (including name, postal address, email address and telephone number);
    • professional information such as job title and employer/company;
    • details regarding your attendance at events and activities; and
    • [health-related information (such as dietary requirements, disability access, medical conditions, etc.) in connection with your participation at our events and activities.]
    1. Prospective customer

    If you use this website to enquire about our events or services, or to join our mailing list, the information we collect from you may include the following:

    • contact details (including full name, postal address, email address and telephone number);
    • professional information such as job title and employer/company;
    • nature of your or your employer’s interest in our services;
    • details regarding your attendance at our events and activities; and
    • [health-related information (such as dietary requirements, disability access, medical conditions, etc.) in connection with your participation at our events and activities.]
    1. Job candidate

    We do not invite individuals located in the EU to apply for job vacancies at R&Q. To the extent we receive information from a job candidate in the European Union, it shall be deleted. 

    As a candidate looking to join R&Q, the information we collect from you may include the following:

    • contact details (including names, postal addresses, email addresses and telephone numbers);
    • details of your references;
    • information about your previous academic and/or employment history, including details of any conduct, grievance or performance issues, appraisals, time and attendance, from references obtained about you from previous employers and/or education providers;
    • information regarding your professional qualifications;
    • your racial or ethnic origin, sex and sexual orientation, religious or similar beliefs in order to undertake equal opportunity monitoring and reporting in the public interest;
    • information regarding your criminal and disciplinary records (if any), including from background checking authorities, agencies and any regulators, to carry out our legal and/or regulatory obligations;
    • your nationality and immigration status and information from related documents, such as your passport or other identification and immigration information; and
    • a copy of your driver’s license or other suitable documentation to identify you and verify your identity.
    1. Suppliers

    From providers of goods and services to R&Q, we collect limited information that could be considered personal data. The information we collect from you may include the following:

    • your name and contact details (i.e., address, home and mobile phone numbers, email address); and
    • your bank account details should we need to transfer funds to you.
    1. Visitors to the website

    As a visitor to our main internet site, www.rqteam.com, or any other website or web address operated by or on behalf of R&Q that links to this Privacy Statement, we collect information that you submit to us when you interact with features of such sites such as subscribing to news alerts or signing up to attend our events. When you do this we collect:

    • contact details (including full names, postal addresses, e mail addresses and telephone numbers);
    • professional information such as job title and employer/company; and
    • nature of your or your employer’s interest in our services.

    In addition to collecting information, we collect analytics relating to your time spent on our website[s]. We collect the following information:

    • [your internet protocol (IP) address; your login data, browser type and version; time zone setting and location; browser plug-in types and versions; operating system and platform; and other technology on the devices you use to access the website.]

    More information can be found in our Cookies Policy.

    This website is not intended for children and we do not knowingly collect data relating to children via the website.

    We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your data relating to your use of this website to calculate the percentage of users accessing a specific website feature. However, if we combine or connect such data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Statement.

    WHAT IF I DO NOT WANT TO PROVIDE PERSONAL DATA?

    For customers, prospective customers, job candidates, and suppliers, it is in your discretion to provide personal data to us. However, for us to enter into a contract with you, or other professional, employment or business relationship with you, we will need to obtain certain information, including personal data that may be necessary or legally required. If you do not provide us with all or some of the personal data we request, we may be prevented from entering into a contract with you, providing you with legal services, or sending you marketing information or other communications that you have requested.

    For users of the website, providing your personal data is purely voluntarily. Not providing such data may only prevent you from receiving information from R&Q.

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

    WHY DO WE COLLECT PERSONAL DATA?

    We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

    Further information

    Purpose and legal basis for processing

    When processing your personal data, the purpose and legal basis include the following, to the extent that they apply to you:

    • to perform customer services, including providing you or your company/employer with services to fulfil our contractual obligations toward you or your company/employer, and on the basis of our legitimate interests, or our customers’ legitimate interests, to provide the best customer service we can;
    • to exchange information and answer your initial questions, to take steps required to enter into a contract with you or your employer, or for the purposes of our legitimate interests to protect our legal rights and a third party’s rights, or, if not applicable, on the basis of your consent;
    • to keep you up-to-date with news, developments and events that may be of interest to you, on the basis of your consent or our legitimate interests to use your personal data for marketing purposes;
    • to support our business processes including our information technology, electronic communications and electronic documents storage, management and transmissions, to fulfil our contractual obligations toward you, or, if not applicable, on the basis of our legitimate interests to provide the best customer service we can, to support our business operations, administration, IT services, and network security, and to prevent fraud;
    • to safeguard your personal data and our IT system with appropriate security, on the basis of your and our legitimate interest for such security;
    • for our recruitment purposes, including in the context of a selection and recruitment procedure, to take steps prior to entering into an employment relationship or contract with you or on the basis that it is our legitimate interest to use your personal data in such a way to ensure that we can make the best recruitment decisions — we will not process any special categories of personal data except where we are able to do so under applicable legislation or with your explicit consent;
    • to present the website and its content in the best possible way for you and on your computer, on the basis of our legitimate interests to keep our website updated and relevant, to develop our outreach and business operations, and to develop marketing strategy;
    • for business transactions such as a merger, acquisition by another company, or sale of all or a portion of our assets on the basis of our legitimate interests to sell or expand our business operations.

    Where the processing of your personal data is based on your consent only, you have the right to withdraw this consent at any time. We will then erase your personal data and stop processing it.

    Marketing 

    You may receive marketing communications from us if you are an existing customer or if you provided us with your consent or where we are pursuing a legitimate interest and have a lawful right to do so and, in each case, you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the unsubscribe links or instructions on any marketing message sent to you or by contacting info@rqteam.com at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions. 

    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

    Change of purpose 

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    SHARING YOUR PERSONAL DATA

    R&Q is based in the United States and this website is hosted in the United States. Personal data that is voluntarily provided on or via this website or online, via electronic communication, or otherwise to R&Q, will be maintained and/or accessed in servers or files located in the United States.

    To provide services and effectively run our business, we may need to share your personal data. Transfer of personal data may occur internally between R&Q offices, to our providers as necessary to provide our services, or to public and regulatory bodies in the event we are required to do so.

    Further information

    Categories of recipients

    Your personal data may be transferred outside of R&Q to the following categories of recipients:

    • service providers we have retained to perform services on our behalf;
    • public authorities if we are required to do so by law or legal process, in response to a request from government authorities, or if we believe disclosure is necessary to prevent personal harm or financial loss.

    We reserve the right to transfer your personal data in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will require that the transferee use personal data you have provided in a manner consistent with this Privacy Statement and the applicable legal framework.

    International transfer of your personal data

    R&Q is based in the United States, which is outside the European Economic Area (“EEA”). We allow different R&Q offices to access your personal data, and may allow access to your personal data, or parts of it, to our service providers required to obtain the services we need to operate our business or to provide services to our customers. Our third-party service providers may also be based outside the EEA.

    [Whenever we transfer your personal data out of the EEA, where required by law, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
    • Where we use certain providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

    Please contact us if you want further information on the specific mechanism we use when transferring your relevant personal data out of the EEA.]

    HOW DO YOU KEEP MY PERSONAL DATA SECURE?

    We have put in place appropriate security measures to prevent

    your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    HOW LONG WILL YOU KEEP MY PERSONAL DATA FOR?  

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

    WHAT ARE MY RIGHTS IN RESPECT OF MY PERSONAL DATA?

    Under certain European data protection laws and certain conditions, you may have the right to request from R&Q, among other things:

    • access to certain information concerning your personal data and the way we are processing it;
    • rectification of inaccurate or incorrect personal data;
    • erasure or restriction of inaccurate, incorrect personal data or personal data unlawfully processed;
    • to stop certain processing, at any time, on grounds relating to your particular situation, including profiling, and to stop any processing, at any time, where it relates to direct marketing; and
    • to receive your personal data in a structured, commonly used and machine-readable format, enabling you to transmit the personal data to another data controller.

    Further information

    For more information on the full extent of your rights or to exercise your rights, please contact the [data protection officer/data compliance manager] by mail or e-mail at the address indicated above with a brief explanation of your request. When exercising any of those rights, please let us:

    • have enough information to identify you;
    • have proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill); and
    • know the information to which your request relates.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

    If you would like to unsubscribe from any email publication from us, you can also click on the ‘unsubscribe’ button at the bottom of the relevant email publication. It may take up to [10] days for this to take place.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.    

    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.